![]() ![]() Note: You can’t use third-party automated attendants to handle calls. Google Voice for Workspace customers has its own IVR feature. Consumer Google Voice is designed such that calls are only to be answered by human beings, not by a downstream PBX or answering service. This isn't "poor system design" on Google's part it's intentional, to support Google Voice's simultaneous ring technology. I don't know why Callcentric support has historically been so defensive and cranky about Google Voice, aside from them getting tired of troubleshooting the same issues over and over. The IVR solution is required to make this work. "Once created, you will then need to adjust remove the current TMB from your Call Treatment rule ( ) and have it direct all calls towards the newly created IVR instead." "To do so, you will need to create an IVR using the following as a guide: This will treat callers as if they are being answered by the TMB. "That being said, you can create an IVR ( ) for the time being and use it to replace your current TMB (Telemarketer Block) rule. "Please note that this issue was _not_ caused by any changes on our end but rather due to poor system design on Google’s part for not allowing users to disable the "press a digit" to complete the call. In this instance, Google Voice's "Fast Pickup" system is sending audio asking our Telemarketer System to "Press 1" while the TMB is asking Google Voice to press a random digit. ![]() ![]() This change now has their system play an automated message when a call has been picked up/connected rapidly. "We ask as unfortunately, Google Voice has since updated their "Fast Pickup" system. "To confirm, are the failed calls being forwarded via the Google Voice number instead of being placed directly to your Callcentric account? Response from Callcentric support to my request for assistance: ![]()
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